Looking For : Product Owner, Central London (near Old St), £35,000 to c £40,000

Product Owner, Central London (near Old St), £35,000 to c £40,000

An excellent opportunity exists for an enthusiastic Product Owner to join a rapidly growing company based in central London. Our client is looking for a highly motivated, experienced and enthusiastic Product Owner to guide the development of their SaaS solution.

Keywords: Product Owner, product manager, product marketer, marketing, Agile, SaaS, London, City, South East, Home Counties.

Working with the Product Manager and other key stakeholders, the PO will maintain a vision for the product (as it has been set up by the Product Manager) and will be responsible for communicating that vision to the Scrum team.

The PO will be responsible for new product features from concept through to end of life.

The PO will work with the sales, client services and development teams to ensure that business, quality and functional goals are met with each release.

The PO will be responsible for the design, usability, quality and delivery of each new feature.

The PO will be the key decision maker on priorities and design decisions and will work to ensure that all stakeholders are aligned at each stage of the development lifecycle.

The PO understands both the engineering and business side of the product release and will be ultimately responsible for representing the end user’s needs.

Key responsibilities

• Develop, prioritise and maintain a product backlog that maximises the business impact of the development team
• Collaborate with the product manager and other stakeholders to translate business requirements into user stories
• Ensure the development team understands the vision for the product
• Collaborate with stakeholders and developers to produce appropriately detailed specifications for new features so they are clearly understood by the development team
• Inspire and motivate the development team to deliver innovative and exciting solutions with an appropriate sense of urgency
• Work with key stakeholders across the company to ensure successful product releases

Experience

The successful candidate will have a proven track record in these areas:
• A product or project leadership role, e.g. product owner, product management, product marketing or project management
• Working in an agile scrum environment
• Continuous delivery of a SaaS product

Experience or an interest in these areas would be desirable:
• UX/UI design for web and mobile products

Please send CV to Jayne at HTS
HTS Recruitment Ltd
Tel: 0121 687 1234
Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon

HTS, Specialist Recruiters. Contract and Permanent Vacancies.

Looking For: SQL Report Writer (T-SQL, SSRS),£25k to £30k, Midlands

SQL Report Writer (T-SQL, SSRS),£25k to £30k, Midlands

A longstanding client is seeking a motivated and experienced SQL Report Writer to join their growing IT team. Well-organised and detail-oriented, the successful candidate will be able to develop sophisticated bespoke reports using SQL, T-SQL Stored Procedures and SSRS.

The incumbent will work alongside all echelons of the organisation in order to grasp business requirements and subsequently analyse them.  Strong communication skills are critical to the efficient delivery of information to specification.

Responsibilities of this varied role will include:
• Creating and maintaining SSRS reports.
• Querying databases and producing information for end users from helpdesk requests.
• Creating and maintaining SQL objects such as views, stored procedures, functions, common table expressions and SQL Agent jobs.
• Export and import data manually and as part of scheduled processing.
• Create and maintain the knowledge base.


BENEFITS
• 23 day holiday (plus bank holidays and your birthday off paid)
• Pension
• Healthcare
• Life Insurance
• Childcare vouchers
• Holiday discounts


Apply now to be a part of our client’s on-going, sustainable success and expansion.
Please send your CV to Jayne at HTS Recruitment.

Email:  jayne@hts.co.uk
Mob: 07970 494916
Tel: 0121 687 1234


Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon
Or visit our website www.hts.co.uk

HTS, Specialist Recruiters. Contract and Permanent Vacancies

Looking For: IT Technical Support / Consultant, West Midlands, £28,000 To £32,000

IT Technical Support / Consultant, West Midlands, £28,000 To £32,000

Our client, a highly regarded and well-established Microsoft centric organisation based in the West Midlands, is growing. They have a requirement for an IT Technical Support / Consultant.

The Technical Consultant role comprises of being responsible for the support, maintenance and guidance for customer’s IT infrastructure and systems; whether that be on premise, from our client’s own cloud services offering, or hosted via a 3d party.

The team is also responsible for supporting internal Application and Development teams in a technical capacity for the many services on offer to customers, along with supporting internal systems and cloud services offerings.

The candidate requires excellent customer relation skills, being able to quickly grasp technical issues and respond to the customer in a clear and calm manner.  The role is a good mix of consultancy with customers (onsite or remote) so own car is essential, and also involves a mix of Helpdesk support from offices and travels to customer site.

Initially the role is to provide their technical skills initially on Technical Support desk; taking calls from customers, logging calls and responding inside contracted SLA times and getting to know client’s own process and customers, and how they work.

Thereafter the consultancy role with customers is for scheduled/ad-hoc site visits for Network, PC, Server support & installations, and IT Projects.

The general working hours are our helpdesk opening hours of 8: to 5:15pm Monday to Friday.  There is also a rota for both early & late shift for helpdesk cover; Early shift starting at 8am – 4:30pm, Late shift starting at 9:30am till 6pm.

In addition, there is also the requirement to join the 24/7 out-of-hours support team.  This is a rota shared between the Technical team for supporting the Cloud platform; covering for a week at a time and rotating every 5 weeks.  This is not a 24/7 manned helpdesk but rather on-call if alerted to a platform issue.

Experience in the following areas would be ideal:

- Windows Server: 2008/2008 R2/2012/2012 R2/2016
- Windows Desktop: Win7/Win8/Win10
- Server: MS Exchange versions (not essential), SQL Management (essential), Remote Desktop Services, Citrix (not essential)
- Virtualisation – Hyper-V / VMWare
- Backup Solutions – BackupExec, Veeam
- Microsoft Office 365 – Exchange Online, MS Office, OneDrive, Sharepoint Online
- General Networking
-       Router/Firewall troubleshooting & configuration
-       VPN Management
-       TCP/IP (IP, DHCP, DNS)
-       Switches – VLANs, Stacking, Advanced routing
-       Patch Management
-       Security conscious – Group Policy Management,
-       Hardware – Server & Storage
-       Understanding of RAID levels
-       OS Deployment – Standard Windows Serer technologies & Hyper-V
-       Anti-Virus Server / client roll-out, and troubleshooting virus infections
-       Fault finding / troubleshooting skills (both remote and customer facing)    

Don't miss this opportunity to work for a growing, successful company offering genuine opportunities for skills development, varied and challenging projects, an excellent work environment and a competitive package reflecting your value to the organisation.

Key words: Consultant, Technical Support, Support, Windows Server, Windows Desktop, SQL Management, Visualisation, West Midlands, Birmingham, Wolverhampton, Staffordshire, Shropshire, Telford, Worcestershire.


T: 0121 687 1234
E: jayne@hts.co.uk or phone 07970 494916
www.hts.co.uk


Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon

HTS, Specialist Recruiters. Contract and Permanent Vacancies.

Looking for: MCSE/MCSA accredited 3rd Line Technical Support Engineer

MCSE/MCSA accredited 3rd Line Technical Support Engineer, Coventry (moving to Leicestershire next year) To c£31.5k+bonus up to £2,800+3% pension+flexitime

Our client, a Microsoft Gold Partner, provides IT service, support and maintenance to SMEs in the Midlands and beyond. 

They have a current requirement for an experienced 3rd Line Engineer with strong Microsoft Server skills, qualified to the current MCSE standard and a proven track record of delivering outstanding customer service. 

As a significant proportion of their business is now cloud based services, they require solid experience in this area. Experience should ideally include Windows Server 2012 R2, Exchange 2014, Hyper-V, Azure and Office 365.

They invest heavily in their highly technical team, through rigorous, ongoing training to increase and improve expertise and skill, and to this end there is a bonus element to the package available based on exams and certifications.

Keywords: MCSE, MCSA, 3rd line support, Technical Engineer, Microsoft Engineer, MCP, Azure, cloud, Windows server 2012, Exchange 2014, Hyper V, Office 365, technical support, West Midlands, East Midlands, Coventry, Leicester, Leicestershire, Nuneaton, Hinckley, Lutterworth, Tamworth, Staffordshire

Please send CV ASAP to Jayne at HTS

Email: jayne@hts.co.uk
Mob: 07970 494916
Tel: 0121 687 1234

Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon
Or visit our website www.hts.co.uk

HTS, Specialist Recruiters. Contract and Permanent Vacancies

Looking for a Technical Support Specialist, Central London, to c£30k+benefits

Technical Support Specialist, Central London, to c£30k+benefits

Customer services, support, technical support, helpdesk, events management, CRM, databases, training, London, City, South East, Home Counties, Surrey, Berkshire, Essex, Hertfordshire.

Our client is looking for an exceptional individual who understands the events industry, has outstanding customer service skills and is keen to take on the challenge of making and keeping clients happy at all times!

You will be responsible for providing clients with high-level support and guidance for their event management software through a variety of channels of communication, including phone and email. You will take responsibility for ensuring that clients receive exceptional customer service so they can set up and run successful events.

If you want to join a successful, friendly, highly-regarded team; thrive in vibrant environments, enjoy speaking to clients and analysing problems, you’ll be a great fit.

Responsibilities

• Help our customers be happy and productive by answering their questions and solving their problems

• Take ownership of customer incidents from first contact to final resolution • Investigate issues reported by customers and identify root causes • Become an expert in our product and the events business • Write, edit and maintain knowledge base articles

• Maintain client database

• Remain up-to-date on new product developments, technology, and services offerings

• Occasional shift or on-call work may be required

Required Experience
• Experience in the events industry

• Experience of using different event management or CRM software

• Experience in delivering internal and external training sessions would be desirable

• Experience in providing technical support would be desirable Required Skills

• Excellent customer relationship skills - empathetic, responsive, conscientious, resourceful

• Great problem-solving skills

• Strong verbal and written communication skills

• Strong organizational and planning skills with the ability to handle multiple tasks at a time

• Proactive in raising issues, seeking help, identifying risks, and following-up with customers

• Excellent telephone etiquette

• Self-motivated, and capable of working independently with minimal direction

• Demonstrable aptitude for learning new technologies

• A sense of urgency • A degree-level qualification, ideally in a technical or events-related discipline

• A great sense of humour

Please send CV to Jayne at HTS

HTS Recruitment Ltd

HTS, Specialist Recruiters. Contract and Permanent Vacancies

Looking for NAV Support Consultant, could currently be end-user in Accounts/Finance team, West Midlands , £30,000 to £40,000

NAV Support Consultant, could currently be end-user in Accounts/Finance team, West Midlands , £30,000 to £40,000

Our client, a highly regarded and well-established financial software vendor based in the West Midlands, has a requirement for a Support Consultant. They are seeking someone currently working as a NAV end user (2013 version onwards) as part of a finance/accounts team.

The position will be office based and could also suit an ex consultant looking for achange of lifestyle (no travel).

Key words: NAV, Support, finance officer, accounts assistant, finance assistant,

Commutable from West Midlands, Wolverhampton, Staffordshire, Shropshire, Telford

The Experience Required

Working for NAV end user (2013 version onwards) as part of a finance/admin team
Proficient in the use of the finance applications areas
G/L
Sales & Receivables
Purchase & Payables
Understands basic accounting principles
Profit & Loss and Balance Sheet
Trial Balance
Control account reconciliation (debtor, creditor, bank and inventory)
Fixed asset depreciation
VAT returns
Inventory valuation methods
Cheerful manner
Calm under pressure
Enjoys working as part of a team
Happy to work flexible hours (8-4.30, 8.45-5.15 or 9.30-6)

Benefits
Base salary plus bonus
20 days annual holiday plus 1 day for each calendar year of service up to 25 days
1 additional days holiday for every 6 months not sick
4 x Salary Death in service
Private Medical with option to add family members


Don't miss this opportunity to work for a growing, successful company offering genuine opportunities for skills development, varied and challenging projects, an excellent work environment and a competitive package reflecting your value to the organisation.

T: 0121 687 1234
E: jayne@hts.co.uk or phone 07970 494916


Connect with us at LinkedIn: www.linkedin.com/in/ja

HTS, Specialist Recruiters. Contract and Permanent vacancies.