Thursday, 13 April 2017

Looking for a Technical Support Specialist, Central London, to c£30k+benefits

Technical Support Specialist, Central London, to c£30k+benefits

Customer services, support, technical support, helpdesk, events management, CRM, databases, training, London, City, South East, Home Counties, Surrey, Berkshire, Essex, Hertfordshire.

Our client is looking for an exceptional individual who understands the events industry, has outstanding customer service skills and is keen to take on the challenge of making and keeping clients happy at all times!

You will be responsible for providing clients with high-level support and guidance for their event management software through a variety of channels of communication, including phone and email. You will take responsibility for ensuring that clients receive exceptional customer service so they can set up and run successful events.

If you want to join a successful, friendly, highly-regarded team; thrive in vibrant environments, enjoy speaking to clients and analysing problems, you’ll be a great fit.


• Help our customers be happy and productive by answering their questions and solving their problems

• Take ownership of customer incidents from first contact to final resolution • Investigate issues reported by customers and identify root causes • Become an expert in our product and the events business • Write, edit and maintain knowledge base articles

• Maintain client database

• Remain up-to-date on new product developments, technology, and services offerings

• Occasional shift or on-call work may be required

Required Experience
• Experience in the events industry

• Experience of using different event management or CRM software

• Experience in delivering internal and external training sessions would be desirable

• Experience in providing technical support would be desirable Required Skills

• Excellent customer relationship skills - empathetic, responsive, conscientious, resourceful

• Great problem-solving skills

• Strong verbal and written communication skills

• Strong organizational and planning skills with the ability to handle multiple tasks at a time

• Proactive in raising issues, seeking help, identifying risks, and following-up with customers

• Excellent telephone etiquette

• Self-motivated, and capable of working independently with minimal direction

• Demonstrable aptitude for learning new technologies

• A sense of urgency • A degree-level qualification, ideally in a technical or events-related discipline

• A great sense of humour

Please send CV to Jayne at HTS

HTS Recruitment Ltd

HTS, Specialist Recruiters. Contract and Permanent Vacancies