Friday, 20 February 2015

Service Delivery Manager / Head of Customer Services IT, Tamworth, to £50K + Car

This is such a great opportunity I thought I would repeat it on the blog. And see the Benefits too! You will need to hurry though, as there are already people going for interview. If you send your CV now to, you could still be in with a chance!

Service Delivery Manager / Head of Customer Services IT, Tamworth, to £50K + Car

Due to continued growth our award-winning, market-leading, software house client has a superb new opportunity for a Customer Services Manager to join the team.

Keywords: Service Delivery Manager, Manager, Customer Services Manager, Customer Support Manager, Midlands, Birmingham, Lichfield, Brownhills, Sutton Coldfield, Staffordshire, Warwickshire, Derbyshire, Leicestershire, Tamworth

The Customer Services Team consists of Support Analysts (first and second line), Data Analysts, Infrastructure Engineer and a Team Leader.
The Customer Services team is responsible for managing customer issues through to resolution, the management of regular service pack and project releases, as well as internal support management.

Reporting into the Operations Director, the Customer Services Manager is a senior role, having responsibility for the day to day management of the Customer Services department.

A good understanding of technology and support management fundamentals are important, however communication, influencing and change management skills are also essential in ensuring a team ethic is strong throughout the customer experience.
To become a key member of the Customer Services team you will need to be a self-starter, willing to work hard and be able to fit in well with a small team.

A proven track record in Customer Support Management
At least two years’ experience in managing a support team of at least 8 people and be able to demonstrate excellent leadership skills.
Excellent client facing skills and experience to ensure relationships are kept strong.
Experience in support system and ticket management.
Ability to carry out detailed analysis and implement changes to handle trends.
Excellent verbal and written communication skills at all business levels.
Ability to manage upwards and delegate effectively.
The ability to have a strong impact and influence key decisions and decision makers.
Be competent with creation of non-trivial XLS books, for example to present support statistics visually.

You will be able to demonstrate the following attributes: initiative, resourcefulness and a passion for providing superior customer service along with established communication and technical skills. Diplomacy, composure, good judgment, the ability to quickly adapt to changing circumstances and the ability to build a rapport with customers is a key feature of this role.

25 days holiday (this increases after 5 years’ service)
Company Car
Pension (scheme is being introduced in August)
Childcare Vouchers
Long Service Bonus and holiday after 5 years

Please send CV ASAP to Jayne at HTS

Mob: 07970 494916
Tel: 0121 687 1234

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HTS, Specialist Recruiters. Contract and Permanent Vacancies

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