1st Line Support Analyst / Helpdesk Support, West Midlands, to £18K + benefits

1st Line Support Analyst / Helpdesk Support, West Midlands, to £18K + benefits

Do you have support desk skills, a knowledge of Windows, Ms Office and  Sql Server with ideally a Software House background? Then read on! We have a great job with an amazing client ( wish I could apply myself) and they can't wait to hear from you.

1st Line Support Analyst / Helpdesk Support, West Midlands, to £18K + benefits

Our award-winning, market-leading client has a superb new opportunity for a 1st Line Support Analyst.

The role involves working with customers to implement products, plus to provide support and help in the on-going use of products.

 

 

The applicant will be required to have an excellent standard of interpersonal, written, and verbal communication skills with the ability to understand and record customer requirements and explain technical or complex solutions to customers in writing or over the phone.


SKILLS

1. Applicants should have good IT skills including Microsoft Windows (XP, 2K3, Vista & Windows 7), Microsoft Office (Word, Excel, Access, PowerPoint and Visio) and good working knowledge of Microsoft SQL 2K/2K5/2K8 Server.
2. Previous experience in a similar helpdesk support role is highly desirable.

The Customer Services 1st Line Support Analyst provides technical support and user assistance to customers.


Duties include:
- Handling customer requests (via e-mail, telephone or web portal) and logging them in our service management tool.

- Providing customers with software usage advice.

- Identifying the appropriate priorities and required actions (e.g. escalation).

- Running SQL scripts on MS SQL Servers.

- Providing updates and detailed product release information.

- Collating product enhancement suggestions.

- To work to increase professionalism and standards in all areas of the co.

- To actively review and share product enhancement ideas as appropriate.

- To actively review and share ideas on improving the department and company.

- To show initiative and commitment to developing job and product knowledge

 

Required Experience

• Minimum of 1 years’ experience of:-

• Working in an IT Development / IT Support environment

 

Additional Desirable Experience

• Technical documentation skills

• Understanding of XML helpful

• Experience of using Microsoft SQL Server 2K, 2K5, 2K8

• Familiarity with managing data in Microsoft Access and Excel

• Understanding of database structures, theories, principles, and practices

• Server-client and web based computing and relational database environments

 

 

  

Email:  jayne@hts.co.uk

Mob: 07970 494916

Tel: 0121 687 1234

 

Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon

 

Or visit our website www.hts.co.uk

HTS, Specialist Recruiters. Contract and Permanent Vacancies