Help Desk Support, £18,000 to £21,000, West Midlands

Help Desk Support, £18,000 to £21,000, West Midlands

Want to work for an award-winning, market-leading software company, offering innovative, industry first services?  In a friendly, supportive, collaborative team?  Where there is an open and inclusive management and communications style and commitment to your on-going development and training?

The Level 1 Service & Support Advisor provides customer service, technical support and user assistance to customers. 

Duties include:

• Responsible for dedicated client relationships 

• Working within a team of support analysts to handle customer requests (via e-mail, telephone or web portal).

• Handle complex or difficult customer issues to achieve prompt resolution 

• Responsible for the management/co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the Customer with timely and accurate updates.

• Providing customers with product usage advice and guidance.

• Identifying and managing the appropriate priorities and required actions (e.g. escalation).

Essential

• Strong customer service ethic and sense of urgency

• Applicants should have good IT skills including experience of:

• Microsoft Windows (XP, 20xx, Windows 7 & Windows 8)

• Microsoft Office (Word, Excel, PowerPoint)

• Ability to deliver and coordinate to tight deadlines

• Organisational skills / collaboration / communication / interpersonal skills

• Excellent client facing skills and experience to ensure relationships are kept strong.

• Experience in support / helpdesks.

• Excellent verbal and written communication skills at all business levels.

• Problem Solving skills / Willingness to learn, explore ideas and innovate

Commutable from Tamworth, South Staffordshire, South Derbyshire, Lichfield, Sutton Coldfield, Nuneaton, Leicester, Leicestershire, West Midlands

Please send CV ASAP to Jayne at HTS

Mob: 07970 494916

Tel: 0121 687 1234

Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon

Or visit our website www.hts.co.uk

Please send CV ASAP to Jayne@hts.co.uk

HTS, Specialist Recruiters. 

Product Designer, UI/UX, Central London (near Old St), Part- time, £35,000 to £45,000 pro rata

Job Reference:	WS/JH/15780
Job Title:	Product Designer, UI/UX, Central London (near Old St), Part- time, £35,000 to £45,000 pro rata
Salary:	£35,000 to £45,000 pro rata
Location:	London
Sector:	Various
Type:	Permanent
	Product Designer, UI/UX, Central London (near Old St), Part- time, £35,000 to £45,000 pro rata An excellent opportunity exists for an enthusiastic part-time Product Designer designer with a friendly and ambitious software company based in central London, a 10 minute walk from Angel Tube, great canal-side location. (Working remotely has been the norm for the entire staff since the pandemic began.) The Job The successful candidate will join the agile software development team as a missionary product designer and will come to play a key role in ensuring that they deliver great software to customers. This Product Designer role will mostly have UI aspects but there will be some UX work too. Working in "three-in-a-box" together with the Product Manager and the Head of Technology will be a regular aspect of the job. This position is for two days a week on a permanent basis. The Candidate The successful candidate will be a self-disciplined, conscientious person who has a great eye for design and love following design trends across the industry. The perfect candidate is someone who is looking for a long term opportunity with room to grow their engagement with the product. They will have great communication skills, be inquisitive and curious, with a nose for designing fantastic looking products that are a joy to use. They will ideally have at least five years of experience working as a UI or UX designer on both web-based and mobile-based applications. They are expected to show a portfolio of web and mobile designs across multiple channels. Essential Experience and Skills ● Solid experience in responsive UI web design ● Proven experience in designing mobile ● Good understanding of iconography and typography ● In-depth understanding & expertise of basic design principles ● Good understanding of transitions, animations and other changes of UI state. ● Expert-level knowledge of CSS Desirable Experience and Skills ● Solid experience in responsive UX design for web applications ● Solid experience in UX design for mobile apps ● Experience in UX/UI design for Progressive Web Apps Please send CV to Jayne at HT HTS Recruitment Ltd Tel: 0121 687 1234 Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon HTS, Specialist Recruiters.

Development Lead, Caché or IRIS Objects / SQL, Central London to c. £85,000 + Bonus + Excellent benefits.

Development Lead, Caché or IRIS Objects / SQL, Central London to c. £85,000 + Bonus + Excellent benefits.

Prestigious institution recruiting for a Development Lead to play a pivotal role in designing, developing, implementing and maintaining solutions for their enterprise data platform - a strategic data hub for enterprise data and derived for complex data services, in particular providing investment, accounting and reference data.

This is a hybrid manager / engineering role with significant emphasis on solution design, platform ownership, governance and driving innovation. The individual will manage developers who work as part of cross-functional agile project teams.



Principal Accountabilities

 Planning
 Build
 BAU
 Best Practice
 Team Leadership


Technical Experience and Background
Essential skills / tools

• Must have proven track record of developing with Caché or IRIS Objects / SQL
• Must be expert level user of Caché / IRIS Objectscript language.
• Automated Unit and Integration Testing

Desired (Not Essential)

• Strong SQL skills and experience of database performance tuning
• XML / JSON and web services (Soap / REST)
• Python
• Javascript and JS based frameworks (e.g. Sencha extjs)


Business Knowledge
A proven background / experience in senior software development / engineering role.




HTS Recruitment Ltd
Mob: 07970 494916
Tel: 0121 687 1234

Email: jayne@hts.co.uk

Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon


HTS, Specialist Recruiters. Contract and Permanent Vacancies.