Technical Support Specialist, Central London, to c£30k+benefits
Customer
services, support, technical support, helpdesk, events management, CRM,
databases, training, London, City, South East, Home Counties, Surrey, Berkshire,
Essex, Hertfordshire.
Our client is looking for an exceptional individual
who understands the events industry, has outstanding customer service skills and
is keen to take on the challenge of making and keeping clients happy at all
times!
You will be responsible for providing clients with high-level
support and guidance for their event management software through a variety of
channels of communication, including phone and email. You will take
responsibility for ensuring that clients receive exceptional customer service so
they can set up and run successful events.
If you want to join a
successful, friendly, highly-regarded team; thrive in vibrant environments,
enjoy speaking to clients and analysing problems, you’ll be a great
fit.
Responsibilities
• Help our customers be happy and productive
by answering their questions and solving their problems
• Take ownership
of customer incidents from first contact to final resolution • Investigate
issues reported by customers and identify root causes • Become an expert in our
product and the events business • Write, edit and maintain knowledge base
articles
• Maintain client database
• Remain up-to-date on new
product developments, technology, and services offerings
• Occasional
shift or on-call work may be required
Required Experience
•
Experience in the events industry
• Experience of using different event
management or CRM software
• Experience in delivering internal and
external training sessions would be desirable
• Experience in providing
technical support would be desirable Required Skills
• Excellent customer
relationship skills - empathetic, responsive, conscientious,
resourceful
• Great problem-solving skills
• Strong verbal and
written communication skills
• Strong organizational and planning skills
with the ability to handle multiple tasks at a time
• Proactive in
raising issues, seeking help, identifying risks, and following-up with
customers
• Excellent telephone etiquette
• Self-motivated, and
capable of working independently with minimal direction
• Demonstrable
aptitude for learning new technologies
• A sense of urgency • A
degree-level qualification, ideally in a technical or events-related
discipline
• A great sense of humour
Please send CV to Jayne at
HTS
HTS Recruitment Ltd
HTS, Specialist Recruiters. Contract and
Permanent Vacancies
