1st Line Support Analyst / Helpdesk Support, West Midlands, to £18K + benefits

1st Line Support Analyst / Helpdesk Support, West Midlands, to £18K + benefits

Do you have support desk skills, a knowledge of Windows, Ms Office and  Sql Server with ideally a Software House background? Then read on! We have a great job with an amazing client ( wish I could apply myself) and they can't wait to hear from you.

1st Line Support Analyst / Helpdesk Support, West Midlands, to £18K + benefits

Our award-winning, market-leading client has a superb new opportunity for a 1st Line Support Analyst.

The role involves working with customers to implement products, plus to provide support and help in the on-going use of products.

 

 

The applicant will be required to have an excellent standard of interpersonal, written, and verbal communication skills with the ability to understand and record customer requirements and explain technical or complex solutions to customers in writing or over the phone.


SKILLS

1. Applicants should have good IT skills including Microsoft Windows (XP, 2K3, Vista & Windows 7), Microsoft Office (Word, Excel, Access, PowerPoint and Visio) and good working knowledge of Microsoft SQL 2K/2K5/2K8 Server.
2. Previous experience in a similar helpdesk support role is highly desirable.

The Customer Services 1st Line Support Analyst provides technical support and user assistance to customers.


Duties include:
- Handling customer requests (via e-mail, telephone or web portal) and logging them in our service management tool.

- Providing customers with software usage advice.

- Identifying the appropriate priorities and required actions (e.g. escalation).

- Running SQL scripts on MS SQL Servers.

- Providing updates and detailed product release information.

- Collating product enhancement suggestions.

- To work to increase professionalism and standards in all areas of the co.

- To actively review and share product enhancement ideas as appropriate.

- To actively review and share ideas on improving the department and company.

- To show initiative and commitment to developing job and product knowledge

 

Required Experience

• Minimum of 1 years’ experience of:-

• Working in an IT Development / IT Support environment

 

Additional Desirable Experience

• Technical documentation skills

• Understanding of XML helpful

• Experience of using Microsoft SQL Server 2K, 2K5, 2K8

• Familiarity with managing data in Microsoft Access and Excel

• Understanding of database structures, theories, principles, and practices

• Server-client and web based computing and relational database environments

 

 

  

Email:  jayne@hts.co.uk

Mob: 07970 494916

Tel: 0121 687 1234

 

Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon

 

Or visit our website www.hts.co.uk

HTS, Specialist Recruiters. Contract and Permanent Vacancies

Java Developers needed now:-

Well, thank goodness, at last things are looking up!


There is a definite improvement in the jobs market and just to start you off - well those of you who consider yourselves to be above average Java Developers- we have a number of vacancies with a fantastic client, an on-line retailer who will give your career the boost it's been waiting for. Apply now and don't miss out on these fantastic opportunites.


Java Developer (s), Herts, Web, £32K to £55K + Great  Benefits

Our massively successful client is an online retailer looking for Java Developers to be a core-part of the technical team and work closely with the business, UX team and the wider team to deliver a modern, scalable, high-traffic, robust web-application which  is set to become a household name. They embrace agile techniques and run projects using cross-functional Scrum teams.

Our client’s newly formed team is looking for skilled Java developers to develop a green-field, consumer facing, web-application within a fast-paced, start-up-style environment.
They have got a  rare-opportunity to start very nearly from scratch here, so you'll have the opportunity to work with a modern technology stack, including:


• Spring MVC
• Tomcat
• Selenium
• JQuery
• JPA
• JMS
• Java
• Oracle
• Mercurial, Maven, Jenkins etc
Key Skills:

ESSENTIAL

• 2:1 or First class degree in Computer Science or Joint Maths & Computing from good university
• Strong A-levels including A in Maths and either Physics, Further Maths or Computing
• Demonstrable Java programming ability.

Salary: Dependent on experience plus Pension, AXA health care, Critical Illness cover, Share Option, Share Save Scheme, 23 days holiday, 15% staff discount and more
Sound like a match?  Please send a CV ASAP to Jayne at HTS.
jayne@hts.co.uk
0121 766 6626
07970 494916


Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon


HTS, Specialist Recruiters. Contract and Permanent Vacancies.

And, if you don't happen to be a Java Developer, no problem.

Visit our website: www.hts.co.uk where I'm sure you will find something to suit.

You will be so glad you dropped in on our Blog if you are an ASP.NET (C#.NET) Developer.

You will be so glad you dropped in on our Blog if you are an ASP.NET (C#.NET) Developer.

 This is undoubtedly the best move you will have made today! Apply now and you could be working for the kind of company you have always wanted to be with.

 

 

Our client is looking for an ASP.NET (C#.NET) Developer (eCommerce), West Midlands £35-40k package.

 

 

Favourite client!

 

Brief Details of position.

 

 

ASP.NET (C#.NET) Developer (eCommerce), West Midlands £35-40k package

 

Our client has a requirement for an industrious, reliable  ASP.NET (C#) Developer to develop e-commerce solutions for customers.

 

 

Suitable candidates will have solid C#/ASP.NET development experience working on e-commerce sites.

 

 

Find out more about this great position at:

 

HTS
Call: 07970 494916
or: 0121 687 1234

 

Email: jayne@hts.co.uk

 

 

HTS, Specialist Recruiters to the IT Industry. Contract and Permanent Vacancies

 

 

 

 

 

 

Blogging styles: orthodox and mystical

There are two classical schools of blogging:

1. The traditionalistic, ultra-orthodox school that insists on posting things on your blog with some sort of frequency, and...

2. The free-wheeling, mystical, esoteric school that focuses on the meditative side of blogging.  Specifically, it focuses on just letting your blog sit there meditating while you do other things, like work, eat crisps, etc.

I lean towards the latter, more introspective school, as you can see from my recent posts.  But there are some things - quite a few things, actually - that one simply cannot communicate without doing some communicating.  

'What like?' you ask. 

Well, you can't ask questions, for a start.  Questions like:

Are there any C# Developers with Silverlight or WPF in the Midlands who are looking for a new role with a fantastic, very successful company with lovely offices?

And -

If so, can you send my colleague your CV?  Jayne@hts.co.uk.  Thanks.

Also, you can't impart advice on how to get a job or switch jobs in a market where everyone is trying to get a new job.  

With this in mind, I've decided to write a short series of posts addressing different aspects of job-hunting from the perspective of someone who spends all day looking at CVs, matching them to job specs, weeping over the relentless frequency with which he has to correct people's spellings of the word 'liaise', etc. 

Stop by tomorrow if you're currently looking at the jobs market and want some old-fashioned type-written advice (or if you find yourself thrust into that position between now and tomorrow).

Next post: Job-hunters take note: not standing out is the new standing out

Mind The Gap

Dear person whose CV contains no information about what you've been doing since 2010:

Unfortunately, when I read your CV and you've given no indication of what you've been doing since 2010, I don't have time to embark on a thrilling detective adventure and discover what it is that you've opted to omit from your CV.

I'd love to!  Trouble is, I have to look at all these other CVs, CVs written by people less mysterious than you.  I also have to find a way to get all these biscuit crumbs out of my keyboard.  Also, I have to write this blog post, as I haven't updated the blog since (hypocritically enough) 2010.

So, I'm going to assume that you were either in the Foreign Legion or in prison, and then go back to looking at the CVs of people who I don't have to assume have been in the Foreign Legion or in prison.  Is that okay with you?

I could, of course, assume that you've been doing really worthwhile things since 2010, things relevant to your job aspirations, or that you've been in a coma.  But, of course, if either of those things were the case, you'd have mentioned it on your CV.  Unless you're stupid!  And I don't want to assume you're stupid.  Just a criminal or a Foreign Legionnaire.

For any non-stupid, non criminals out there with gaps on their CVs - my advice would be to fill them.  Fill them with information about:

- studies you've undertaken, formal or private
- voluntary work
- freelance work
- work for a friend's company
- travel
- qualifications achieved

And throw in as many technical skills as possible ('While looking for a new permanent position I undertook studies in Java, PHP, horse whispering and CSS').  Bold the skills, bullet-point them, and presto!  Your 2010-date slot will look pretty much like a period of gainful employment at a glance.  Your reader will be infinitely less likely to look at your work history and immediately think, 'ah - a layabout'.

Incidentally, it's perfectly fine to have a sabbatical or a career break, unless you've only been in work for five weeks.  However, it's still a good idea to demonstrate that you've kept your hand in (through studies, working on personal projects, etc) where your marketable skills are concerned.

Don't put anything like 'due to the economic recession I have been looking for work since 2010'.  Non est mea culpas on CVs, no matter how reasonable, project the exact opposite of the image you want to project, which is that of someone who takes responsibility for stuff.  The person evaluating your CV doesn't care about why you haven't found a job, unless it's because you've been in prison, etc.  They care about what you've done to keep your skills fresh while you were looking.

There's no excuse, my gappy friend!  (Unless you were actually in prison, in which case I'll have to check the legalities of not mentioning it on your CV.)

A bientot, comrade.

Graduate Developer, C++, Birmingham, to £24k + bens

Graduating this year with at least a 2.1 degree in a subject involving lots of maths (Maths, for example)?  Good A-levels (particularly in Maths?)  Got some OO development experience, preferably in C++, and want to go down the development route with a fabulous global company based here in buzzing Brum?


Well, jolly good for you!


CV ASAP SVP* to nick@hts.co.uk!


* bit of French there

The Pygmalion Principle

You know the charming myth of Pygmalion.  It’s a classic(al) ‘boy makes girl’ love story with a reprehensible lead character and some morally questionable intervention by the goddess Aphrodite. Its message seems to be that when it comes to women, Greek men prefer the chiselled look. But like every other* Greek myth, it also applies to job-hunting in general and job interviews in particular.  It applies to when you are going for a job for which you lack experience.


Here's what I sometimes** call the Pygmalion Principle:


Employers like - or at least like the idea of - moulding employees in their own image.  If there's any aspect of your target job for which you lack experience, you should exploit this quirk of human nature.  Here's how it looks:


'No, Barry, I have no experience in car sales.  I have great people skills, phenomenal drive and intriguing hair, but when it comes to selling cars, I'm looking for someone who knows the market inside out and who can mould me into his idea of the perfect Lada salesperson.'


You get the idea, I hope.  Fantastical as it may seem, the above trick actually works.  If it has any downside, it's that it makes you particularly attractive to precisely the kind of egotistical control-freaks you were probably hoping to avoid working for.  Otherwise, it's a winner!


Next week: the Pygmy Lion Effect.


* I meant 'no other'
** Or, more specifically, now