| Job Reference: | WS/JH/15705 |
| Job Title: | Key Customer Account Manager, West Midlands, c. £35,000 + Benefits |
| Salary: | c. £35,000 + Benefits |
| Location: | West Midlands |
| Sector: | Sales |
| Type: | Permanent |
| Job Description : | Key Customer Account Manager, West Midlands, c. £35,000 + Benefits Our client, a highly regarded and well-established Microsoft-centric organisation based in the West Midlands, is growing. They have a new requirement for a Key Customer Account Manager. Building on the Customer Account Manager role described below, the Key Account Manager will have the same role, however the accounts under their supervision will potentially be more complex or have a very specific industry vertical. This will involve the additional responsibility of becoming an industry specialist, staying current by subscribing to multiple publications or streams of information around the vertical. Relevant information will then be put into regular communication with the marketing team that will be sent to the customers these impacts. Our client builds long term relationships with their customers, providing business process solutions using Microsoft Dynamics Software (NAV & CRM). Once the customer is up and running a Customer Account Manager is assigned to be the first point of contact in all areas except technical support. The role incorporates many different contact points but primarily it is to provide a voice for the customer within the company and deliver the most long-term value from the solution for the customer. Key skills, attributes and experiences: • Account management experience ideally within software licencing • NAV knowledge/experience • Excellent communication skills both verbal and written, with the ability to use corporate language • To be able to demonstrate relationship building and nurturing skills at a high management / board level • Experience of sales and working with sales executives at appropriate stages of the sales cycle and the ability to spot opportunities • Ability to learn different industry buzz words and language • Ability to handle multiple enquiries simultaneously • Experience of using a CRM system • To have an excellent understanding of IT • Experience or understanding of software licences • Extremely strong administrative support required including all Microsoft Suite • Assist in proposals and presentations • Used to adhering to processes to ensure legally compliant outcomes and able to follow a task through to completion. • The ideal candidate will be persistent, resilient, eager to learn, show initiative, determined and able to manage multiple tasks on a daily basis. Don't miss this opportunity to work for a growing, successful company offering genuine opportunities for skills development, varied and challenging projects, an excellent work environment and a competitive package reflecting your value to the organisation. HTS Recruitment Ltd Mob: 07970 494916 Tel: 0121 687 1234 Email: jayne@hts.co.uk Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon HTS, Specialist Recruiters. Contract and Permanent vacancies. |
