Looking for a Technical Support Specialist, Central London, to c£30k+benefits

Technical Support Specialist, Central London, to c£30k+benefits

Customer services, support, technical support, helpdesk, events management, CRM, databases, training, London, City, South East, Home Counties, Surrey, Berkshire, Essex, Hertfordshire.

Our client is looking for an exceptional individual who understands the events industry, has outstanding customer service skills and is keen to take on the challenge of making and keeping clients happy at all times!

You will be responsible for providing clients with high-level support and guidance for their event management software through a variety of channels of communication, including phone and email. You will take responsibility for ensuring that clients receive exceptional customer service so they can set up and run successful events.

If you want to join a successful, friendly, highly-regarded team; thrive in vibrant environments, enjoy speaking to clients and analysing problems, you’ll be a great fit.

Responsibilities

• Help our customers be happy and productive by answering their questions and solving their problems

• Take ownership of customer incidents from first contact to final resolution • Investigate issues reported by customers and identify root causes • Become an expert in our product and the events business • Write, edit and maintain knowledge base articles

• Maintain client database

• Remain up-to-date on new product developments, technology, and services offerings

• Occasional shift or on-call work may be required

Required Experience
• Experience in the events industry

• Experience of using different event management or CRM software

• Experience in delivering internal and external training sessions would be desirable

• Experience in providing technical support would be desirable Required Skills

• Excellent customer relationship skills - empathetic, responsive, conscientious, resourceful

• Great problem-solving skills

• Strong verbal and written communication skills

• Strong organizational and planning skills with the ability to handle multiple tasks at a time

• Proactive in raising issues, seeking help, identifying risks, and following-up with customers

• Excellent telephone etiquette

• Self-motivated, and capable of working independently with minimal direction

• Demonstrable aptitude for learning new technologies

• A sense of urgency • A degree-level qualification, ideally in a technical or events-related discipline

• A great sense of humour

Please send CV to Jayne at HTS

HTS Recruitment Ltd

HTS, Specialist Recruiters. Contract and Permanent Vacancies

Looking for NAV Support Consultant, could currently be end-user in Accounts/Finance team, West Midlands , £30,000 to £40,000

NAV Support Consultant, could currently be end-user in Accounts/Finance team, West Midlands , £30,000 to £40,000

Our client, a highly regarded and well-established financial software vendor based in the West Midlands, has a requirement for a Support Consultant. They are seeking someone currently working as a NAV end user (2013 version onwards) as part of a finance/accounts team.

The position will be office based and could also suit an ex consultant looking for achange of lifestyle (no travel).

Key words: NAV, Support, finance officer, accounts assistant, finance assistant,

Commutable from West Midlands, Wolverhampton, Staffordshire, Shropshire, Telford

The Experience Required

Working for NAV end user (2013 version onwards) as part of a finance/admin team
Proficient in the use of the finance applications areas
G/L
Sales & Receivables
Purchase & Payables
Understands basic accounting principles
Profit & Loss and Balance Sheet
Trial Balance
Control account reconciliation (debtor, creditor, bank and inventory)
Fixed asset depreciation
VAT returns
Inventory valuation methods
Cheerful manner
Calm under pressure
Enjoys working as part of a team
Happy to work flexible hours (8-4.30, 8.45-5.15 or 9.30-6)

Benefits
Base salary plus bonus
20 days annual holiday plus 1 day for each calendar year of service up to 25 days
1 additional days holiday for every 6 months not sick
4 x Salary Death in service
Private Medical with option to add family members


Don't miss this opportunity to work for a growing, successful company offering genuine opportunities for skills development, varied and challenging projects, an excellent work environment and a competitive package reflecting your value to the organisation.

T: 0121 687 1234
E: jayne@hts.co.uk or phone 07970 494916


Connect with us at LinkedIn: www.linkedin.com/in/ja

HTS, Specialist Recruiters. Contract and Permanent vacancies.

Looking to recruit a C# Developer, Swansea , £30K to £34K + Bens

C# Developer, Swansea , £30K to £34K + Bens
Salary:	£30K to £34K + Bens
Location:	Swansea
Sector:	IT
Type:	Permanent
Job Description :	Developer, Swansea , £30K to £34K + Bens As a result of on-going success, leading solutions provider seeks to recruit a new Developer to the team. Keywords: Developer, development, C#, Asp.Net MVC, HTML, CSS, Javascript, Swansea, Wales Job Summary Whilst the core activity of this role is developing software, the job holder will also be required to apply and continue developing skills in other areas of development, particularly researching and defining requirements, systems design, user interface design, coding, systems build and hand-over. Responsibilities 1. Take high level requirements and translate these to a software design, using own skills and, where appropriate, the skills and experience of other team members. 2. Agree design with Team Leader, ensuring good fit with the work of other team members. 3. Implement design to timescales agreed with Team Leader. 4. Design and implementation of graphical user interfaces 5. Design and write unit tests to cover new functionality 6. Provide support to the QA team when code moves through to testing phase. 7. Any other duties as required from time to time. Technical Skills & Experience Essential skills: - 18m - 2 years commercial software development experience - C# - ASP.NET MVC - HTML, CSS, JavaScript - UI Design and implementation Desirable skills: - JQuery, Bootstrap, Knockout, Angular JS - CSS LESS - NUnit, NMock for automated testing - T-SQL with MS SQL Server - WCF - Exposure to Agile development methodologies - Experience of Client Server development (n-tier) - Asynchronous programming (.NET 4.5) - IIS hosting and deployment - HTTP authentication and security HTS Mob: 07970 494916 Tel: 0121 687 1234 Email: jayne@hts.co.uk Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon Visit our website: www.hts.co.uk HTS, Specialist Recruiters. Contract and Permanent Vacancies

We need a Full Stack Python Developer / Technical Lead, to £55,000 + Generous Pension, West Midlands / Hampshire

Job Reference:	WS/JH/15596
Job Title:	Full Stack Python Developer / Technical Lead, to £55,000 + Generous Pension, West Midlands / Hampshire
Salary:	to £55,000 + Generous Pension
Location:	West Midlands / Hampshire
Sector:	IT
Type:	Permanent
Job Description :	Full Stack Python Developer / Technical Lead, to £55,000 + Generous Pension, West Midlands / Hampshire Our client is looking for a Full Stack Python Developer / Technical Lead to join an expanding team at either their Warwickshire office or their new offices in Hampshire. Our client is a global leader in their field and one of the fastest growing companies in their sector, and they are looking for an experienced, enthusiastic and self-motivated Python developer to join an expanding development team as the hands-on technical lead on an exciting new project. Previous experience developing web applications (full stack) is essential. As technical lead you will be expected to make informed architectural choices that ensure the software you develop will be robust and maintainable for years to come. EXPERIENCE AND SKILLS Essential: • At least four years’ experience developing web applications (full stack). • At least two years’ Python programming experience. • Experience in a senior or technical lead position. • Technically hands-on and an effective team leader. • Demonstrable software design skills. • Experience with a Python based server side framework, e.g. Django. • Expert knowledge of JavaScript libraries and frameworks, e.g. JQuery or AngularJS. • Expert knowledge of HTML 5 and CSS 3. • Experience developing responsive solutions. • A strong automated regression testing ethos. • Knowledge and regular use of automated regression testing frameworks at each level of the stack. • Knowledge and regular use of source control. Desirable but not essential: • Development experience using the following technologies: PostgreSQL, Karma/Jasmine, REST, Mercurial. CVs to Jayne at HTS. 0121 687 1234 07970 494916 Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon Visit our website: www.hts.co.uk HTS, Specialist Recruiters. Contract and Permanent Vacancies.

Work from Home? Great new opportunity for a Project Consultant, West Midlands to c. £35K + Car + Great Benefits

Project Consultant, to c. £35K + Car + Great Benefits, West Midlands

Our multi-award-winning, market-leading software house client has an urgent vacancy for a Project Consultant.

*For this role it will be possible to work from home -so 4 days on the road with 1 day working at home. You would be expected to go into the office once or twice per month

The Implementation Services Team consists of Project Managers and Project Consultants.  The Implementation Services function is responsible for providing software implementations to a high standard within agreed timescales, budget and scope. 

The Implementation Services team is responsible for managing customer projects from contract signature through to go live, as well as some internal business change projects.
Keywords: Project Consultant, project management, MS Project, accounting, implementer, implementations, Midlands, Staffordshire, Birmingham, Warwickshire, Derbyshire, Leicestershire.

Reporting into the Implementation Services Manager, you will be a key member of the project delivery team working on package application implementations.
Delivery of the product encompasses primarily consultancy setting up the system and assisting with the customers change management in implementing the solution, sometimes alongside a dedicated Project manager, but often working alone and doing some element of project management as well. Ideally we are looking for someone with experience of system implementation consultancy with strong training and project management skills.

You will need to be a self-starter, willing to work hard and be able to fit in well with a small team.  You will responsible for the successful delivery of projects based on both internal and client metrics.

Essential
• Have experience in delivering consultancy or system configuration.
• Have experience in delivering end user system training.
• Have experience in customer business process analysis and requirements gathering
• Have experience in delivering package software implementation projects – including configuration of systems
• Have experience in delivering custom development software projects.
• Experience in the delivery of client facing mid to large (£50-500k, 6 - 18 month) complex projects.
• Be competent with project planning using Microsoft Project.
• Excellent client facing skills and experience to ensure relationships are kept strong.
• Excellent verbal and written communication skills at all business levels.
• The ability to have a strong impact and influence key decisions and decision makers.
• Have a full clean driving license.

Benefits Include:
• Pool Car during Probationary Period - Company car after probationary period  –    Typical recent vehicles include VW Golf GTI, VW Sirocco, BMW 3 Series
• 25 Days Annual Leave + Public Holidays
• 5 additional Annual Leave days after 5 years’ service
• Then, 1 additional day Annual Leave for each full year up to a maximum of 5.
• Long Service Award after every 5 years = 1 months’ salary.
• Pension Scheme – Employee 1% - Company 2%
• Salary Sacrifice Childcare Vouchers for all perm employees
• Flexible Working
• Free Parking

Please send CV ASAP to Jayne at HTS

Mob: 07970 494916
Tel: 0121 687 1234
Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon
Or visit our website www.hts.co.uk

HTS, Specialist Recruiters. Contract and Permanent Vacancies

Urgent Vacancy for Information Security Manager, 12 months FTC, Birmingham, Cambridge or Norwich

We have an excellent Fixed Term Contract for an Information Security Manager, which I thought worth sharing on the blog. If you are interested in this vacancy please contact Jayne Hannon ASAP, using the details below or email your CV to jayne@hts.co.uk

Information Security Manager, 12 months FTC, Birmingham, Cambridge or Norwich

 

Our client is a respected market leader and they are currently looking for an Information Security Manager

 

Purpose of the role

The purpose of the Information Security Manager role is to bring Our client’s information security risks under explicit management control through the Information Security Management System (“ISMS”).

 

The Information Security Manager will help towards certification and compliance with ISO27001, and continue to manage its Information Security Management System following certification.

 

You will be responsible to the Director of IT as well as liaising with and reporting to: the Information Security Forum- ISF and the Chief Information Security Officer- CISO.

Person specification

Key characteristics and competencies of the ideal candidate:

• a degree or equivalent qualification and/or Information Security Management qualifications.
• hands-on leadership and management experience.
• a good understanding of Information Security and, ideally, the application of ISO27001.
• excellent analytical, problem solving and decision-making skills, and the ability to exercise discretion in the management of complex issues.
• a structured approach to, and experience in, project delivery.
• absolutely trustworthy with high standards of personal integrity and ability to work on own initiative.
• excellent communication and interpersonal skills, and ability to earn respect, carry influence and build effective working relationships with colleagues at all levels.
• time management skills, and ability to work under pressure and to tight timescales.
• ability to travel in connection with the duties of the post.
• willingness to learn and upgrade skills and knowledge.

HTS Recruitment Ltd

Mob: 07970 494916

Tel: 0121 687 1234

 

Email: Jayne at HTS
Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon

HTS, Specialist Recruiters. Contract and Permanent Vacancies.

  

 

 

Things you need to stop doing today ........

Things you need to stop doing

if you want to be successful

 

 

We are aften given advice on what to do to be successful. Here is some advice on what NOT to do!

 

Too often we act as though time is is infinitely available. There's always another day? But that's a big mistake. Time flies by and before you know it, you are old and you haven’t done one half of the things you set out to do

Whether it’s working or having fun, being mindful about how you spend your time is one of the best things you can do for your life.

Here are 18 time-wasters to avoid from today.

1. Running away from your problems. Sooner or later, you will run out of places to run to. Settle your problems and get it over with.

2. Cursing the darkness.

We all have struggles and failures, but if you can focus your energy on a solution — even a small one — you've started the process of finding your way out.

3. Lying to yourself.

The truth really does set you free. The beliefs and thoughts that limit your options aren't representing your truth, and they're keeping you from realizing your visions.

4. Fear.

It is human nature to be afraid and most of us tend to fear what we don't understand. If you can understand your fears, you can free yourself from them.

5. Negativity.

Focus on yourself with optimism and positivity instead of dwelling on the things that are holding you back.

6. The word impossible.

There's no bigger impediment to any achievement than not trying at all, or trying and giving up too soon.

7. Winging it.

Success favours those who work hard, put in plenty of time, and do whatever it takes to make it work. When you do your part, success has a way of showing up.

8. Cynicism.

Human understanding and kindness are at the core of the happiest people.

9. Distraction.

Stop wasting your time chasing shiny objects and focus on what you really need in your life.

10. Selfishness.

A truly successful life is made of giving, sharing, and praise, not taking, demanding, and criticizing.

11. Overthinking.

Stop overthinking everything because that just makes things worse. Just do it!

12. Hoarding.

Any form of hoarding is unhealthy and wastes your time, whether it's possessions, information, wisdom, or emotion.

13. Denial.

Look at your life and ask yourself whether what you are doing is truly representing what's within you; if not, stop denying what you really want and need.

14. Criticism.

It's easy to criticize, but it's rarely helpful. Praise is far more powerful and rewarding for everyone all around.

15. Comparison.

Remember, everyone has a unique situation and is fighting their own battles. Stop comparing yourself to others, it's never productive.

16. Procrastination.

There's no bigger waste of time than putting things off — it adds stress and takes away options for solving problems.

17. Complaining.

Taking responsibility today is the first step in accomplishing something great tomorrow.

18. Perfection.

Remember, those who seldom make mistakes seldom make discoveries. Instead of searching for perfection, just do the best you are capable of.

And, above all, stop squandering your gifts. This life is about making yourself useful and necessary, so find your purpose and run with it.

Who knows what you'll find time for when you let go of all the time-wasting negatives in your life?